I want to offer our new service (one year free of charge) to anyone who is looking to
Increase their business efficiency by outstaffing Level 1, Level 2 issues like troubleshooting and maintenance
Provide 24/7 support to their customers or simply
cover after hours
Scale their business quicker without making permanent commitments
Comodo’s 24/7 Help Desk gives MSPs the power to surpass client expectations and delivers superior service. It eliminates the need to hire additional employees and allows the MSP to scale quickly, manage more efficiently, and grow their business without limits. Comodo takes over the troubleshooting, set-up, tune up and maintenance so you and your team can focus on higher level projects.
Our certified technicians are fully trained to handle the majority of Level 1 and 2 support requests and are regularly trained and monitored for quality in order to keep performance and efficiency optimal. They are led by experienced managers and team leads that help guarantee the most optimal service and consistency.
Using our Service Desk (ticketing system), Comodo is able to provide an extension to your organization by acting as part of your staff. Users can contact us 24/7. Comodo Help Desk allows for you and your team to relax and enjoy your after hours and weekends while simultaneously increasing revenue and providing a stronger service.
We can help you with
Virus & malware removal
Desktop performance optimization
PC and peripheral tune up/troubleshoot
Printer and peripheral setup/troubleshoot
ISP problems troubleshoot
E-mail and browser setup/troubleshoot
Application setup/troubleshoot (e.g. MS Office, client application)
Shared drive setup
Software installation / uninstallation / updates
Assistance with backup (local & cloud) and recovery
Escalate any further predefined issues (like hardware) to your teams based on your rules
If you are interested, please email us on C1MSPHelpDesk(at)comodo.com
we really haven’t thought it thru…we really are not looking at this as as a huge profit center, more like a really cost effective capability to help our MSP partners. Of course this has a cost, which we will try to minimize. But would love to hear from you about what numbers we should aim to hit in terms price pls.
To add to what you said, a US based HelpDesk is a MAJOR plus. 99% of the time when a MSP says they have a help desk, where is it located is the next question. It doesn’t matter how well they speak English in the Philippines and Romania, if it’s not US based it’s an immediate turn off, and customers are reluctant.
I have found this to be a mostly North American issue… Many other clients are more concerned that the English is fluent and clearly understandable… Do remember that even for non-US native English speakers the US accent is not always clearly understandable (and in some cases ridiculously unclear - having to ask them to speak slower and repeat to get through the sometimes thick accent and non-standard English dialects), especially depending on which state the US speaker is from. It’s not meant to be a criticism but simply to point out that it simply comes down to user preference, openness, culture and tolerance, and that applies true for all languages (e.g. for Spanish - Latin American Spanish vs Spain Spanish).
What is the turnaround/timeframe to get a response from this team? Normally when I e-mail any Comodo team I get a response at the very least within 24 hours (though sometimes I hear back same-day, though it is not an expectation, just a hope now and then). I have e-mailed the helpdesk team expressing my interest on Jan 1st 2018 (3 days ago) and have not heard back. I also did not get an auto-reply with a ticket number like I normally do with Comodo support e-mails. That is how I know you got my e-mail and will be attending it and gives me a tracking number. I can also access it with all my other tickets from the Comodo Support desk.This is a bit disconcerting to me. Can you please assist?
Thank you, but I was trying to reach the folks that are offering the free 1 year of help desk services to clients for C1 users. I e-mailed C1email@example.com originally and was redirected to firstname.lastname@example.org. They eventually got ahold of me but there is no ticket number auto-reply like with other Comodo e–mails and it took them longer.