ITSM-agent have procedures functionality. Procedures can analyze PC’s info and text-files content. So you can provide unlimited monitoring functionality.
There are many tools which can get all necessary information from PC and put it to text-files, which can be explored by ITSM-agent procedures. So think about this - make monitoring sensors at ITSM module as procedure-based. Kannan can implement any sensor for few minutes.
If procedures functionality already can create SD tickets (using API) - with procedures we can implement absolutely any monitoring sensors today. We will can implement any typical monitoring sensor and any custom “sensor” - hardware & logical.
One little change with sensors - huge jump for whole C1
RMM Administration Console already provides these tools (e.g. Process Explorer, Active Connections and so on). They will be part of ITSM once the RMM will be completely integrated in ITSM, but I will forward your suggestion to the development team.
We are pleased to inform you that the implementation of the feature that you have requested (Ability to read specific text files (logs) in ITSM) is scheduled to be included in our upcoming release due on Q2 2017.
We appreciate your patience and your understanding in this matter!