Outsource HelpDesk and NOC Services

MSP Area
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1

I remember some time ago it was mentioned that there was going to be an outsource helpdesk and NOC services provided by Itarian, is this still in the pipeline?

2

Hello @libretech ,

We offer Total Noc Support. Please check the below link.

https://totalnocsupport.com/

You can use your ITarian account to sign in.

Best regards,
Çakıl

3

@cakilinac thanks! I will review.

4

Thanks , for providing this link of NOC support and it works, I have used it

5

Is the service based on Comodo One?

6

Hello @nct ,

RMM activities depend on Comodo One side at Total NOC Support. If my answer isn’t enough, could you please elaborate on your question?

Thank you very much for your question.
Best Regards,
Çakıl

7

Hello, does anyone know what time zone Total Noc Support work on. I have tried calling the sales number, the support number in the control panel, and the operator and there is no answer. It is currently 11:16am EST,

8

Hi @anrobinson

We are in the process of re-releasing this service due to high demand with a much improved layout / configuration etc.

The plan is to have 24/7 cover for support for your clients.

If you send me a DM with your email and contact number I can get one of the sales team to reach out and go through all this with you.

9

When does Total NOC Support go live public @RT-AMS-ITarian

10

The official release date is with our major release on 22nd/23rd of March 2023.

At that time we shall be opening the doors to interested parties so they can come and enjoy a trial period of the service with us before the grand launch in early April for all.

1 Like
11

I guess it is only for English speaking people?

12

What languages would you like / need?

13

Any update or feedback from the service?