I’d like to create a filter for tickets that parses the email body and assigns variables based on content. So we would like to have content that is formatted as:
Username: serviceDesk1@mydomain.com
Subject: <my Subject>
Priority: <1-4>
Assigned: Staff1@mycompany.com
We would like to be able to set the variables of the ticket based on the content. We don’t want to create a filter for every client because that would take forever and be a management nightmare. We would love to have a rule that is:
If Ticket.summary Contains “Username:<email address>” assign ticket user: <email address>
Is that possible or do we need to write a custom API call?
Josh