patch_managament Failed

how do i get these alerts to provide the rest of the info: N/A ? and if there is no patches installed and no failed, how do we prevent it from emailing us otherwise?

Type of ticket creator: PATCH_MANAGEMENT
Event Created at: Fri Apr 05 14:34:26 2019 GMT+0
Device Name: 12345
Logged on User: N/A
Data: PROFILE operation failed. 0 patch(es) successfully installed. 0 patch(es) installation failed.

this is output in log…

Time Status Additional information
2019/04/05 07:12:48 AM Failed PROFILE operation failed. 0 patch(es) successfully installed. 0 patch(es) installation failed.
2019/04/05 07:12:48 AM Failed Resolving Procedure is failed because failed to retrieve hidden updates from service.
2019/04/05 07:12:48 AM Started Resolving Procedure is started.

Hello @hytekcomputers ,

Please send us your concern via support@ITarian.com
Please make sure to include your ITarian admin email and screenshots of the issue you’re having.

Thank you.