It is still an issue (every time I sit down to try and use it), Rebooting the Comodo patch server does not fix it for long. Hopefully Monday release will fix it and not be down for days like the last update.
Hello @Rickkee ,
Thank you for the feedback, I have escalated this to the appropriate staff and we will get back to you with updates as soon as possible.
Still seeing exactly what @Rikkee posted most of the time, full page error 502 this morning when first opening the PM module at all; refreshed to get the Gateway Timeout on Custom and again when viewing by Agent.
Think we’re hitting the Week 3 mark on this. I’ve had to start remoting in to my clients to do update manually. So much time lost on this now.
Hello @PromptCare ,
We are experiecing various issues with the Patch Management module. The team is aware and working on this as we speak.
As soon as an update is provided, we will let you know.
It is totally unusable. Why? Still planning to upgrade tonight? Why not just do it now? It’s not like it would affect my business or anything, ALL AGENTS SHOW OFFLINE. So The portal responds, but, its dead. Maybe cluster your servers at Amazon, might cost an extra $300 a month, but the product woud be usable. Why cant they revert back to a known good working copy of the program, or a backup portal with the old version. We have work to do and cannot access the system. Yes , it is free, but it makes me wonder about the rest of the Comodo product line you are trying so hard to promote. What about the paid enterprise patch portal, is it working? Is it just an overloaded web server issue or something else? I’m happy to be patient and work with you, but how about not keeping us in the dark like a Mushroom, and feading us xxxxs ? Status please?
Hi @Rickkee ,
First of all, thank you for being part of this community and all of your feedback.
On this particular issue, we see the problem on load handling and we are actively investigating it. It is very hard to provide an ETA or more information at this stage since it is active investigation. However, we can ensure you that it is being handled and would be functioning properly as soon as possible.
Also, I should note that we are moving towards the patch capability over ITSM portal. It should be the main patch manager in 2016.
Please let us know if we can help with anything else.
Ilker
Thank you for letting us know it is a capacity issue, that you need more bandwidth and bigger / more servers?
I am wanting to switch to Comodo from a competitor, and have spent a ton of time researching Comodo.
I haven’t a clue about ITSM portal but will look into it. I guessing its a paid Comodo service? Is it for MSP’s or Enterprise customers?
How can I run my MSP business one.comodo.com as advertised, if it is down for weeks at a time?
Hi @Rickkee
Yes, it is easy to address more bandwidth or bigger / more servers once the issues are identified 
and be sure that we are already doing and going to whenever needed / identified…
Also, let me correct a few wrong assumptions. Patch Management is not down or unreachable. We get reports from a few clients which observe issues and you are one of them. So, this is not a general problem. However, we are here for you guys. We are investigating all issues and resolve them for you. I will check with my support team to collect more data from your side and pinpoint the issues you observe if not done yet.
Another assumption (or guess) is about ITSM, ITSM has inventory management, RMM - Remote Monitoring and Management (as a plug-in today), Patch Management and Security Management. All free these are free and remain free apart from Security Management. For security management, it is 1 month trial and you need to pay after that.
ITSM would be mutually beneficial for MSPs and Enterprises.
I asked my support team to reach out to you again for collecting logs. Please let us investigate the logs and come back to you with resolution.
Ilker
Thank you for the update, I was contacted by support and have revert with the necessary via ticket. To confirm, one.comodo.com is ITSM? Thank you.
Hello @Rickkee ,
ITSM is a module part of Comodo One (one.comodo.com) and it is going to be the base of the next version of Comodo One, allowing MSPs to manage everything that can be managed on an endpoint (RMM, patches and security) from a single console.
My policies are launching 10 times in the operation tab, every time it tries to run my update policy?? I tried to delete the policy, recreate it, and it still does it. It also does not get my systems updated, Is this common with other users??
Hello @BOSS
We have escalated this issue and we will get back to you as soon as we have an update.
We apologize for any inconveniences this issue might have caused!
I am having the same issue for the last two weeks. At times, it’s very slow and now just today, I’m getting error “404 Not Found”. PM needs to be reliable!
Not just @ikondata . It’s been 404ing for me for days now.
Hi @PromptCare , @ikondata
We will check this out. In the meantime, please use ITSM Patch Management functionality if possible.
Here is some tips and how to for ITSM Patch Management…
Ilker
I had this issue a long time ago, I was told that the two services did not play well together, and that is what was causing all my issues from the PM module. So do they play well now??? I would really rather use the Module, since it updates third party stuff also. If they do play well now, I am curious if I will have to remove my scheduled procedures, and set it all up in the module, or if they will still coexist?? I have deleted all my systems from the module, and do not want to reinstall it on a couple hundred endpoints, to only find out I will be in the same boat??
That’s my reasoning as well. I figure that if ITSM isn’t making sure that 3rd party software isn’t being updated that I should make effort to see that Comodo’s software is trying to do so -somewhere-.
ITSM would be the final Patch Manager in the future. We are working on 3rd Party application patches as well and should be ready in a few iterations (months). It is beneficial to move to ITSM sooner than later.
I will wait it out then, since I do not want to reinstall so many endpoint, just to remove so soon. Thanks for the update.
Which is the well-established plan but, currently, since there is no ITSM way to do 3rd Party patching, there isn’t any alternative but to continue using Patch Manager. So, for now, we need PM to load so we can keep our clients secure and updated.
I have had to put PatchMyPC into place on all my clients and schedule it to run daily.