With the evolution of the new patch management system, I would love to see the ability to manage patches on a per customers basis. Currently, you have the option to manage Globally across all endpoints within your account or on a individual endpoint basis. MSP’s handle many customers and each customer may have different patching needs. MSP’s generally can not managed all customer endpoints the same and having the ability to look at one customer at a time in the patch management area of ITSM would extremely helpful. Going through device manager and managing a customers patching endpoint by endpoint is tasking, when you can manage a customers patching as a whole. If a customer has different requirements for patching for endpoints such was workstations, servers, accounting dept, and so on, you can use the grouping feature that already exist. Applying specific patching rules to individual customer groups. This would make our life’s much easier.
Thoughts? Again, it seems like you have all the necessary code if you break down the global thought process to a per customer thought process.