Patch status does not show correctly

Products ITarian Patch Management
1

The issue, stated simply, is that patch status does not show correctly, specifically in the following places:

  • Device List > Patch Status column > Severity icon and patch count
  • Device List > Export to CSV > Patch status (column E), Available patches count (column F)
  • Overview page > Endpoint Patching Status (circular graph)

It’s very important to note that the Patch Management tab of individual endpoints does show available patches CORRECTLY (when filter is set to show status as “Available”). So the endpoints are correctly reporting the patch status to the Endpoint Manager system.

So the key indicators of patch status listed above (Device List and Overview page) are totally useless, and the only way I can properly manage patching is manually, one endpoint at a time. This totally defeats the ability to centrally manage Windows Updates efficiently.

This issue has been present for a very long time, at least a year or two. I have tried using different browsers and computers, with the same result, so this is not a browser caching issue. Also, the wrong patch status will display for days or even weeks, so it’s not an issue with Endpoint Manager’s refresh schedule.

I’ve seen a few posts about this, although none of them mention that the individual endpoints do report correctly. The fact that I don’t see many posts makes me wonder whether this issue might be specific to my account. Just a thought.

2

@Kees ,

We thank you for bringing this to our attention. We will gladly help in investigating your report. We have created a support ticket for you. Please check your forum registered email at your convenience.

3

any update on this issue

4

Hi @randy_srs ,

We have send an email for further instruction, please respond from our email. Thank you so much

5

Hi All,

Development are aware of the issue with this and they are going to through a process of fixing and stability with this part of the system now.

Cannot say when it will be complete, but I know that it is coming after speaking with developers directly.

On the plus side, when the system does pickup correct details it does work well.

6

Hi @Damon , is the issue currently just with 3rd party patching or MS too? I thought it was just 3rd party but I may also be seeing an issue with MS.

7

Hello @nct, so far no issues reported for MS. Just for 3rd party patching. May we ask to please share what you think would be the issue with MS? as we may need to have this investigated as well with the team.

Thank you.

8

The issues are with both MS and 3rd Party.

Sorry team

9

i see the same. one endpoint is reporting 4 MS patches needed, but that PC is up to date. refresh device info doesn’t clear it. when i click on the device there’s no MS patches available.

10

@yaboc ,

We will make sure to assist in investigating your report. We have created a support ticket and have communicated with via support email to review the issue. please check your forum registered mail at your convenience.

11

@Jimmy

i tried to reply to your email but i got a bounce back. any other wau of getting you the requested stuff?

​​​​​​​Sorry, we were unable to deliver your message to the following address.

<c1-support@comodo.com>:

Unable to deliver message after multiple retries, giving up.

12

just to follow up I installed a bunch of new updates manually (windows update check) on each machine that has C1 (6 pcs) and now the dashboard updates and shows all patches are up to date which is what the machines are reporting as well.

13

Thanks for the update @yaboc! We are glad to know that the updates on your Dashboard are showing the correct numbers.