Please could you post the March 2020 release notes for Service Desk.
Hello @nct ,
We fixed below issues for Service Desk,
- Departments access scope doesn't work in Itarian/C1 Mobile
- Audit logs do not display SD events
- Participants are included in the 'To' and 'CC' fields in Incoming Emails are not added automatically as Collaborators
- Tickets with ' character sent using CCC tray icon are not created on SD side
- Ticket Details form Limitation will reach up to 20
- Unable to delete custom list if it was in use with some custom forms