I have been experiencing a general slowness in response from both the portal and remote control since 2days
I want to enroll a new device and the installer just takes ages to download as I speak download is still going on for something that usually downloads in seconds
No reports so far similar to yours. Any recent changes to your network infrastructure? (Network Firewall upgrade, replacement etc, new application onboarded). Have you reviewed some Comodo IPS and ports are blocked? Have you performed the download process using another endpoint?
Are you accessing the one.comodo.com or one-us.comodo.com using main admin credentials or with a staff/user credentials? Can you please try to use a different browser, and confirm if the issue persists. We will try to review your portal account from the backend. What happens during these 10-15 minutes? Do you face any error, page becomes blank and/or unavailable or page displays a loading page after the login button is pressed?
I’m using one.comodo.com with main credentials. In chrome, it would look like it was going to bring up the page and then in the bottom just say waiting for one.comodo.com. Eventual after a minute or so the page would partially load; however, you could tell it was still trying to load in the background. After about 2 minutes, it was finished, but then anything you try to do after that (i.e. login), it would do something similar. I just tried from IE with the same result as well.
Thank you for the details. We’ve asked our Product Team for any minor interruptions that might have happened today and the reports were none. I have sent you a pm of some private account details provided by our Development Team in response to our initial investigation. We will go ahead and raise an incident ticket so we can further investigate the issue deeper.
Trying to login as well at https://one.comodo.com/app/login located in EU. Site is very slow to load to the point it’s obvious there is a problem going on. Chrome/Firefox both experienced the same sluggishness.