Problem Logon windows

Products ITarian Endpoint Manager
1

buenos dias.

alguien con el mimsmo problema, de ayer a hoy, mas de 25 notebooks, con problemas de login, el usuario al intentar logar en el notebook, la pantalla queda en negro.

si entro con un nuevo usuario, funciona, al salir y nuevamente entrar tengo la pantalla negra.

windows compilacion 1803, al actualizar para 1903 todo funciona.

la coincidencia que solo suecede con notebook com comodo/itarian instalado.
Gracias

good morning.

someone with the same problem, from yesterday to today, more than 25 notebooks, with login problems, the user trying to log in the notebook, the screen is black.

if I enter with a new user, it works, when I leave and again enter, I have a black screen.

windows compilation 1803, when updating for 1903 everything works.

the match that only happens with notebook com comodo / itarian installed.

Tnk

2

Hi @cooperbr ,

Good day!
We’ve created a support ticket on your behalf.
Please respond to the email so we can assist you further.

Thank you.

3

same problem. How can i know how to solve this

4

Hi @freddrich ,

Good day!
Can you tell us more about your concern?
What exactly is happening? Are you having the issue when a specific user logs in to the PC? How many are affected?

We’ll be waiting for your reply.

Thank you.

5

Serious problem.
With windows updates, Comodo Security does not allow a user’s logon, remaining a black screen.

When you remove Comodo Security Client, restart, Windows works normally.

allowing to install the comodo security client again.

6

Hello @cooperbr,

We have created a support ticket for you to investigate the reported case, free to respond to the ticket sent ticket. Thank you

7

correction, the EDR comodo that generates this login delay issue, or permanent black screen.

8

@cooperbr ,

Thank you for notifying us, We have informed our Itarian Team to review the issue and get back to your case as quickly as possible. Follow-up email should be coming from support@itarian.com.

9

@freddrich ,

Which portal is your account hosted in? Are you still having the issue? Can you please send us an image depicting the issue?