We have a 3rd party patching procedure that runs once a week on our workstations in the office, and laptop at home that are using an always on VPN.
We always get this message.
Data: Software procedure operation is failed.
I just run it on my own personal machine, which is a desktop/online and working great.
Any suggestions on where to start?
Are you able to confirm that all patches on the laptop failed? Can you try to initiate at least manually installing 1 patch from the laptop itself and check if it would fail as well.
Honestly I don’t even think it’s getting that far.
In the procedure logs, I see the following.
|2020/01/21 03:19:20 PM
||Procedure operation failed
Software procedure operation is failed.
This is on my desk, in the office. The one I am typing this on. Is there a place I can goto to see specifically a list of 3rd party patches that it is trying to install?
For a list in general, you can view all supported 3rd party softwares under Endpoint Manager Portal>Applications> Global Software inventory. For Specific devices, you can simply click the device on the device list and view it under Patch Management Tab> Third Party Applications.
Thanks for the pointer Jimmy. That brings us back to the question. How do we determine the root cause of the error: Software procedure operation is failed
I am sure there is some debug logging we can turn on, on the client to see. I also run the ‘Collect Comodo One logs using new CIS report tool [Script]’ against it.
Indeed some logs can provide an answer to what the possible root cause is. We have created a support ticket to assist you further in investigating. Please check your forum registered email and provide us a reply at your convenience.
Thanks! Much appreciated!