I have tried to run two different procedures, but it does not execute… I have tried like three times now. The endpoint is online and “green”, but nothing shows up in the log, not in the execution log on the procedure and not on the endpoint log.
You may want to try and execute other script procedures, a simple reboot from the portal or perform a take over using the New Comodo Remote Control to check if the ITSM is communicating with the devices.
We appreciate for letting us know the result. Please do not hesitate to let us know if you are still encountering issue running a procedure on your device. Thank you
We have found that with a lot of the clients over the recent weeks, if you have CCC and CCS installed CCS contains the EXE “processrunner” which is used to run / execute scripts. As CCS is doing this the script never runs on the machine correctly and also does not have network access.
Hmm, that also happen to my installation now, the procedures seems to run on my affected device now, after I reinstalled the ITSM Agent and a reboot. But nothing in the logs.
We appreciate for providing us an additional update on this matter and sharing the troubleshooting you have done. To further investigate the issue, we would like to request for a remote session on the affected device. We will coordinate further details on the related support ticket for the details. Thank you
the issue is caused by the program “procedurerunner.exe” being contained by CCS (Comodo Client Security) making the fully Comodo environment difficult to achieve.
We have provided screen shots from ITSM already to support, but something I have noticed is lots of Comodo’s own products are not verified and trusted in CCS