Hi, anybody else running procedure’s but not getting them to excute?
yesterday i was trying to remove AVG, i had to run the script a few times before it ran, and now im testing sending a message to a user, this also isnt working, infact it rust ran twice.
James.
How many script procedures have you run so far that doesn’t seem to execute right away? We would like to replicate the scripts you have tried and compare the results.
We thank you for the information and a ticket has been created for you for this issue, so we can inform you immediately once the issue is resolved or should we need other information.
We certainly appreciate your patience on this matter. Thanks.
Hi @dittoit . We had send you the script to “Uninstall AVG Cloudcare with User Interaction” last August 29, 2017 thru email. Please find the .json file attached. This procedure should be run as “Logged in User”. As running the script shows Two Pop-ups which is from the script for user interaction and other from AVG Application. You need to select “YES” for Uninstalling AVG . Choosing “NO” or “cancel” will not provide an output on the execution logs. Please let us know if this helps.
Hi @dittoit , @Joners . The concern about the “procedures not running or working” is currently being investigated by our Development Team. We had contacted you on your respected email addresses for updates about this concern.
Yes you have. I havent heard anything back though, just that a ticket has been created. Considering this should be a priority 1 incident its not being dealt with very quickly. There has been next to no information from support (apart from the comments on this thread).
Hi @Joners . We’ve been told by our Development Team that the fix for the issue ““Procedures service is currently not responding.”/Procedure’s not working/Patch Management services not responding” has been completed. Please take time to check and confirm from your end. I did send you an email about this concern.We are looking forward for your response. Thank you.