RMM works pretty decent. When building profiles to use and installing them on computers, it never installs the one you actually pick so you have to go in and manually assign a profile. not a big thing just more of an annoyance.
QuickBooks integration used to pull all your products and services into itarian to search and put into quotes. it didn’t have a bidirectional interface so any quotes pushed out to customers would not generate as estimates in QuickBooks. the CRM has a ton of fields. Without integration into the mobile app i find it not useful. Speaking of the mobile app, its only used for ticketing. There is no visibility into devices or the ability to remote into a computer from the phone app.
AEP has been fine for us. It catches things and does a good job blocking unknown files. The containment feature works well. It has a green highlight around a window when it is in containment mode. From there you have to go to the online portal and allow it through.