Release Candidate of Comodo ONE - IT Operation Platform April Release (03/31/2018)

Release Candidate of Comodo ONE - IT Operation Platform April Release (03/31/2018)

We are excited to inform you that we are planning to have new releases over Comodo ONE on Saturday (03/31/2018). Release is named as “April” for not to be confused with previous March release, but it will be available at the last day of March. The release is expected to take 4 hours to deploy, during that time Comodo One will be in maintenance mode.

P.S: Beta environment is now available as of 3pm Eastern (US), March 23, 2018. Check the announcement here.

IT and Security Manager
New Features

  • We offer a whole new level of partnership to our MSP and Enterprise customers.
    Comodo Client Communication and Comodo Client Security can now be white-labeled with your own company name, product name and artwork. This allows customers to extend the reach of their brand, build more intimate relationships with their clients and gain competitive advantage over competitors reliant on non-branded 3rd party solutions.

    You can reach the rebranding options under ‘Configuration Templates → Profiles → Comodo Client Communication Rebranding / Comodo Client Security Rebranding’

  • Comodo Client Communication – you can modify the following names and artwork:
    • Client Name
    • Company Name
    • Support Web site
    • Support Phone
    • Support Email
    • Company Header Logo
    • Product Logo
    • Company Logo
    • Icon
    • Company Logo
  • Comodo Client Security – you can modify the following names and artwork:
    • Client Name
    • Company Header Logo
    • Company Logo
    • Product Logo
    • Widget Caption
    • Icon
  • Improved the Comodo Client Communication system-tray menu to provide support contact details. Your endpoint users can now use this menu to find your latest contact information:
    • Support Web site
    • Support Phone
    • Support Email
  • You can now export all or filtered data from the following ITSM pages:
    • Application Control
    • Containment
    • Device Control
    Exported data will be available in ‘Dashboard → Reports’ as a new report. In the following months we will implement this functionality on all table views (device list, antivirus etc.).
  • Added "Run this procedure immediately when the profile is assigned to a new device" option to ‘Profiles → Procedures → Add Existing Procedure’ menu.
    You can use this option to ensure a particular script automatically runs right after applying a profile to a device. This is especially useful for important first-touch tasks such as on-boarding.
  • Added "Skip procedure if the device is offline" option to ‘Profiles → Procedures → Add Existing Procedure’ menu.
    This option means the procedure will not be queued if the device is offline. It will be skipped entirely. This can be useful if you have major scheduled tasks like system backups or maintenance. Without this option, the tasks would be queued and executed as soon as the device came online, leading to potential traffic jams.
  • Comodo Remote Control (CRC). You can now configure custom ports for remote connections and also have the option to use only a single port.
    This adds an extra layer of security by allowing you to configure firewalls or proxies with custom ports for CRC to communicate over.

    To set these ports in the ITSM interface:

  • Click ‘Configuration Templates → Profiles’
  • Open the profile which is applied to your target devices (or create a new profile)
  • Open the ‘Remote Control’ tab (click ‘Add Profile Section’ → ‘Remote Control’ if required
  • Start editing the ‘Protocol Options’
    Just a quick warning - please make sure you do not assign well-known special ports. We recommend the following UDP port range for custom use: 49152–65535 and 1025-5000 for webRTC. Ports that will be applied are UDP ports only, please make sure your firewall configurations are compatible with the UDP settings. Windows devices - you can use WebRTC (mandatory) and Chromoting (optional) for remote connections.
  • If you only use WebRTC, you can have CRC communicate over a single port. You can set either:
    • The default port, (WinXP uses 1025-5000 range; Win7+ uses 49152-65535 range)
    • A single port,
    • Specify a range of ports (minimum 1 port is needed)
  • If you use Chromoting, you need to select either:
    • The default port, or (49152-65535 range)
    • Specify a range of ports (minimum 4 ports are needed)
    Mac devices - Chromoting is mandatory and only option. You can set:
  • The default port (49152-65535 range)
  • Specify a range of ports (minimum 4 ports are needed)
  • Comodo Remote Control is now available for download through the C1 ‘Tools’ page. Go ahead and check it out!


  • Added a ‘Classification’ column to the local patch inventory structure on device details (Devices → Device List → Click on Device and Navigate to Device Details -->Patch Management). This useful addition allows customers to filter patches by categories of Microsoft software updates and thus prioritize patch deployments.
  • SPM (Software Patch Management) P2P file sharing mechanism is designed to enable our agents consume less data by using caching mechanism in local network.
    The primary purpose of peer-to-peer networks is to share resources and help devices work collaboratively. The most common use case for peer-to-peer networks is for sharing files. Peer-to-peer networks are ideal for file-sharing because they allow the computers connected to them to receive files and send files simultaneously.
  • The new P2P caching mechanism means our agents consume less data by first checking files on devices in the local network before going to the patch portal. Since agents can also report any ongoing downloads to requests, this improvement also enables agents to save more bandwidth. P2P networks are the cheapest method of distributing content because they use the bandwidth of peers, not the bandwidth of the content’s creator.
  • In the future we will implement a "Device Group View" structure in the Global Patch Inventory. We are currently investigating this implementation.

Bug Fixes

  • Fixed a bug that prevented some users from updating Skype via ITSM Patch Management. We also investigated and fixed issues for other applications distributed through the Windows 10 Application Store.
  • Fixed a bug whereby ping monitoring did not work properly if the LAN connection was disabled on the target side.
  • Fixed a bug that occasionally led the process monitor to create false alarms.
  • Fixed a bug that prevented procedure execution logs from being collected from some endpoints.
  • Fixed an issue on the latest android agent which was causing some users to receive Antivirus DB State is 'Unknown' and the version is '10' error message.
Comodo Client Security Improvements
  • We are working on stabilization and performance improvements for Comodo Client Security. These improvements will deliver more robust security while consuming fewer resources and providing an even smoother experience for end users. No new CCS version will be released on March 31.
Service Desk New Features
  • Rescheduling for tickets and appointments. We added the ability to reschedule an appointment to another time without deleting it.
  • Classification of manual time entries. We added the ability to differentiate manual time entry between the ticket assignee and other staff.
  • Ability to export all pages in a time log report. This will enable full visibility of the ticket actions from reports.
  • New ticket screens. Redesigned ticket screens will simplify your understanding of tickets and ticket actions.
  • Improved API for ticket threads. Tickets will now load even faster.
  • The time spent on replies and internal notes has been added to the thread section. This provides a unified thread where you can see the time spent on a reply or internal note.
C1 Portal New Features
  • New design, new look and feel. We continue to improve our new design as we promised:
    • New announcement bar added to the login page and the dashboard. You can now see advanced notification of upcoming releases and outages before the release.
    • Added a tour guide which uses video and text to explain quick actions and basic usage to new customers.
  • Comodo Remote Control added as a downloadable app in the ‘Tools’ Menu.

Bug Fixes

  • Added Serbia to the ‘Country’ drop-down.
  • Fixed a bug whereby Dome Shield Data was not appearing in the dashboard.
  • Fixed a bug that prevented users from making changes if they logged into the C1 portal using a mobile browser.

New Client Versions:

  • Windows Client - Communication 6.17.xx (TBD)
  • Windows Remote Control 6.17.xx (TBD)
  • macOS Remote Control 6.17.xx (TBD)
  • Mobile agent (Android) version 6.x (TBD)

Nice the rebranding is much needed and a very welcome update :wink: great guys and gals!!!

Good to see rebranding finally starting to come to ComodoOne. Is this also reflected in the Add/Remove Programs so the agent name is branded there too?

Surely, it is more important to show the established, reputable brand name of Comodo, rather than the MSP’s using white labelling?

Also, whilst everything sounds great in the April release, surely better monitoring of out of date endpoints and versions is more critical to improve security?

@ymi Hi

Yes the names and icons in the add remove programs menu will be also rebranded. But the “publisher name” will stay as Comodo since it is not easily modifyable.


We are working on a centralized “security monitors” feature that will include also old agent version alert monitors in addition to malware alert, contaşnment alert, missing patch alert etc. They will all be coming soon.


@ahmetenes , would love to reach a point soon when I can receive regular emailed reports highlighting issues eg out of date end entpoint definitions and versions.

Trying to access the beta site, even though I realise it hasn’t been updated, but receiving an error.

As you will remember from previos releases we are announcing availability of beta environment in a second post. Since we have moved the release date to one week earlier in this release, we have limited time for beta environment. We are planning to make it available by next Thuraday 03/22/2018.

I also have noted this in the initial post above.

Ahmet Enes Gunes

Thanks, I appreciate that, but I (wrongly) assumed I’d be able to login.

Hi Guys,

This up and coming feature set and improvements sound extremely good.

Branding is something that is nice, I always like to brand this as us as the clients know us, but don’t always know computer software companies as this is not their field of expertise else they would not be employing us. That being said I like the “Powered By” idea, so for instance we might have “Strobe IT AV Powered by Comodo” as this shows it is us so the client can trust it while knowing it is powered and designed by a big software security company.

Additional monitoring etc is something that would be nice, but some advanced monitoring will need to be based on a on-site device for SNMP and more.

What about file transfer???

@Elbamir ,

This functionality had been timelined to be implemented this 2018Q3. We will provide you an email notification for updates

Hi. Is CRC client for Linux planned ? Lack of the client prevents some outsourcing companies from using C1 as a main tool. Please go for it!

@bloom ,

Yes indeed. This feature functionality is being developed by our Product Development team. We will provide you an update once this feature gets into production use.

@Jimmy Thanks. Is there any schedule? Can you make it happen in 2018?

@bloom ,

As of the moment, Our Development Team hadn’t provided any specific time frame yet. However, we have made a request to our Development Team to have you informed via support email when the feature functionality had been completed.

Thanks. Should you need testers for an early version, consider me and my company as volunteers.

yes, we will!

Files transfer and CRC for linux are great ideas and would almost complete the tool.

The ability to open a chat box too would be good

Everything sounds really great - can wait to try it out

but have to chime in with my main concern - monitoring and advanced monitoring (snmp), maybe on-site virtual appliance or iso for hardware box - do we have a eta on that ?

Great work this far ???