Release Candidate of Comodo ONE - IT Operation Platform March Release (03/03/2018)

Release Candidate of Comodo ONE - IT Operation Platform March Release (03/03/2018)

IT and Security Manager
New Features

  • We have added a new global search bar to the device list, making it a whole lot easier for you to find devices. You can search by device name, OS, company, owner or by any other piece of data in the column headers. You can also search by date using the following formats:
    • yyyy/mm/dd – Search a single date which may be also preceded with >, >=, <, <= operators
    • yyyy/mm/dd - yyyy/mm/dd – Search for a date range.
  • Added a new icon to the device details screen to show the security status of Comodo Client Security. Using a traditional traffic-light system, the colored indicator can give admins a quick heads-up if a client is in trouble and needs attention.
  • Added the ‘tree’ view to the ‘Antivirus’ section. Similar to the tree hierarchy used in the ‘Device List’, you can now easily filter viruses by company and by device group.
  • Added the ability to disable the Local Verdict Server (LVS) option on a profile. Doing so means ITSM will disregard admin ratings and will only use Comodo verdicts to determine the trust level of files.
  • Enhanced audit logging with the ability to track updates to procedures. When a procedure is run on an endpoint, you can now see execution details and go directly to device details via a link in the logs.
  • Improved color coding in the ‘Schedule’ tab of an antivirus profile to better visualize selected days (Configuration templates > Profiles > Antivirus > Scans > Schedule).
  • Improved the global patch inventory screen with new columns for ‘Classification’ and ‘Products’. The new columns build on the existing layout to provide truly comprehensive, ‘at-a-glance’, data on a patch. They also provide useful, additional ways to filter your patch inventory.
  • After feedback from our customers, we switched the order of the “Not Installed” and “Installed” columns. This minor but significant change improves the usability of the interface by showing missing patches first.
  • Added a custom device list for operating system patches to improve the usability of the patch management system. Users can now browse the custom device list of a patch to see which devices which have it installed and which do not. You can then install the patch on devices which require it, direct from the custom device list.
  • Improved the ‘Logs’ section of the device details screen. We added logs for third party patches and visibility over patch installs triggered manually from the ITSM portal.
  • New and improved design for the remote control menu bar. The toolbar can now be minimized, re-located and more.
  • Implemented grouping of Comodo Remote Control windows on the Windows taskbar. Previously we were showing separate icons on the taskbar for each CRC view.
Bug Fixes
  • Fixed an issue whereby incorrect data was sometimes shown on paid ITSM licenses (Settings > Subscription > License Summary).
  • Solved issues related to the display of patch information in languages other than English. Our new approach means patches are now correctly shown in different languages.
  • Fixed issue where patch procedures would sometimes be aborted if the target endpoint was restarted. Improvements to our restart mechanics ensure that patch procedures will now resume as soon as a device comes back online.
  • Fixed issue where patch procedures would sometimes go very slowly during the installation of larger patches. Improvements to our procedure queuing process have resolved this issue.
  • Fixed a bug that allowed users to start a remote control session after their role based access permissions had been disabled.
  • Fixed issue with specific versions of Chrome that meant download instructions for the remote control app were shown to users, even though the app was already installed.
Comodo Client Security New Features
  • Added Japanese language support. Japanese customers can now view and manage CCS in their native language. This also expands the potential customer base for MSPs by allowing them to more effectively service clients in the Japanese market.
  • Implemented a more streamlined workflow for quarantined files. Our new ‘Restore as Trusted’ feature allows you to reinstate files to their original location and award them a ‘trusted’ rating with single click. This effectively allows our users to locally whitelist files much faster than before. Go ahead and try it!
  • Windows Defender Security Center integration. You can now access CCS direct from Windows Defender Security Center on an endpoint. This is in addition to the traditional ways of accessing CCS through the tray icon, desktop shortcut or widget.
Bug Fixes
  • Fixed an issue with Windows Defender which sometimes prevented CCS from launching.
  • Fixed various internal issues which caused CCS to reduce the performance of some endpoints.
  • Fixed incompatibility issues which caused false configuration logs to be shown in the CCS logs area.
Service Desk New Features
  • New ‘charging configurations’. These new templates simplify cost calculations by allowing you to define varying rates for time spent, for work on specific assets and for specific types of support (remote, telephone, on-site). Once created, charging configurations can be applied to tickets and contracts. Click ‘Admin Panel’ > ‘Manage’ > ‘Charging’ to get started!
  • Enhancements to the contract system. Firstly, we added the ability to divide prepaid hours between service types. This provides more flexibility for our customers to negotiate granular service contracts with their clients. Secondly, we added the ability to apply charging configurations to contracts. This automates many costing exercises and helps eliminate human error by automatically applying charges based on rates agreed with your customer.
  • Service Desk now stores audit logs to help you to track the following actions:
    • Changes to ticket categories (add, edit, delete)
    • Modifications to global ticket settings
  • Email fetch-time has been reduced to 3 minutes or less.
  • Faster ticket creation cycles enable you to create tickets more quickly.
C1 Portal New Features
  • New design, new look and feel. The C1 portal has been given a facelift and now sports a fresh new design that we think you’ll like. The new interface features several design and user-experience improvements that allow you to accomplish tasks and find information faster than ever before. We plan to make further improvements to the UI in upcoming sprints, so watch this space!
  • Removed the old patch management system and related widgets and reports from the portal. On the next sprint you will have reports and widgets from the new patch management system.
  • You can now login to the voting site and jump to the Comodo One Portal without needing to login again.
  • Improvements to our Azure integration:
    • now directs you to the azure portal login page. If you are already logged in to Azure, the C1 Portal will open at the dashboard with your Azure session active.
    • Added SAML integration.
  • Node-Js upgrade has been completed for micro-services structure.
  • Tweaks to the company migration design.

Best Regards,
Comodo ONE Product Management Team

Release Candidate of Comodo ONE - Release Notes March 2018.pdf (216 KB)

Has the update day issue been fixed in this release? Your internal ref is CMDM-27036.

Hello @nct
Based on the ticket you specified, the issue raised, ‘skipping updates for offline devices’, is non-existent in the upcoming update due to a change made to the ‘Scheduler’ component.

Thanks, Rick, you mean the feature has been removed from the update profile?

Hello @nct ,

Updating settings were reworked on ITSM portal and on agent.
They will have new implementation after release.
Regarding your query, yes, it will be fixed with this new implementation.

Kind Regards,

Hello @nct,

The issue(CMDM-27036) is fixed and will be released with March release as @Jay said. Sorry for the above miscommunication.

@ahmetenes Thanks, so will the endpoints update correctly for the March release or after the fix has been applied and take effect from May?

@nct hello,

You should have the latest Comodo Client Communication agent for the proper functionality. If you schedule CCC updates to a prior time and CCC gets installed then the latest CCC agent wıll properly update CCS agents according to the status of “skip updates if device is offline” setting.I hope this is clear.

Best Regards

Do you mean:… CCS gets installed…
not CCC?

Hi @nct
Because the ‘Skip updates if the device is offline’ setting is configured on the associated Profile, the upcoming update for CCC will address the known bug. As far as I understand the fix, the same concept is applied on CCS on those rare cases it is not managed through the Profile.

Not sure you understand my point @Rick_C , let’s see how @ahmetenes responds.

Hi again,

As you know Comodo Clien Communication(CCC) is thw contact point between device and ITSM. The device profile is received by CCC and applied to device settings and CCS.

As part of this scheme CCS updates are actually executed by CCC. So when the CCS update scheduled time comes (let’s assume you set the profile to last friday of the month and 06:00AM)

  • if your device have the latest version of CCC(v6.16.xx) and
    -your device peofile have “skip updates if device is offline” setting enabled for CCS and
  • your device offline:

Then: update will be postponed to next month.

But if you have a previous CCC version (v6.15.xx etc) in that time CCS will be installed when the device becomes online(bug case)

All in all, the latest CCC should be installed for the function to work properly.

I hope this time I made it clear. : )

Best Regards