We are continuing to receive errors of “device not ready” when we try to access machines. I’d say we get about a 50% success rate. It seems as though the devices that have had older versions of the RMM or remote control are most likely to fail. Are others experiencing these issues? Looking at the logs we are getting things like:
[
0905/134443.688:INFO:embedded_client.cc(304)] Connect request from view: to host_jid=<ID Removed>@cmdm.comodo.com/crd-remoting, xmpp_server=xmpp.cmdm.comodo.com:443, media_session_protocol=0, network_settings_flags=7
[0905/134443.688:INFO:embedded_client.cc(777)] Attempting to connect using ICE.
[0905/134443.688:INFO:embedded_client.cc(799)] Starting chromoting client with capabilities: screenId sendInitialResolution
[0905/134444.631:INFO:embedded_client.cc(511)] Connection state changed: state=CONNECTING, error=0
[0905/134444.813:INFO:embedded_client.cc(511)] Connection state changed: state=AUTHENTICATED, error=0
[0905/134445.347:INFO:chromoting_client.cc(229)] Using stun connection for video channel
[0905/134445.347:INFO:embedded_client.cc(552)] Connection route changed: channel=video, route=stun, remote: <IP Removed>:35216, local: <IP Removed>:61805
[0905/134445.348:INFO:chromoting_client.cc(229)] Using stun connection for mux channel
[0905/134445.348:INFO:embedded_client.cc(552)] Connection route changed: channel=mux, route=stun, remote: <IP Removed>:27520, local: <IP Removed>:58762
[0905/134445.373:INFO:embedded_client.cc(511)] Connection state changed: state=CONNECTED, error=0
[0905/134445.374:INFO:embedded_client.cc(477)] SelectScreen: id=-1
[0905/134445.374:INFO:embedded_client.cc(492)] Defer sending screenId message until client and host negotiate capabilities.
[0905/134445.376:INFO:embedded_client.cc(566)] Final negotiated capabilities: screenId
[0905/134445.376:INFO:embedded_client.cc(596)] Sending deferred screenId message.
[0905/134445.436:INFO:embedded_client.cc(617)] Message from host: type=screen-id
[0905/134445.436:ERROR:embedded_client.cc(635)] Host returned an error for screen-id message: Failed to select screen
[0905/134445.436:INFO:embedded_client.cc(641)] screen_id = -1, total_screens = 1
[0905/134445.799:INFO:embedded_client.cc(477)] SelectScreen: id=-2
[0905/134445.823:INFO:embedded_client.cc(617)] Message from host: type=screen-id
[0905/134445.823:ERROR:embedded_client.cc(635)] Host returned an error for screen-id message: Failed to enumerate screens
[0905/134445.823:INFO:embedded_client.cc(641)] screen_id = -2, total_screens = 0
[0905/134446.827:INFO:embedded_client.cc(477)] SelectScreen: id=-2
[0905/134446.853:INFO:embedded_client.cc(617)] Message from host: type=screen-id
[0905/134446.854:ERROR:embedded_client.cc(635)] Host returned an error for screen-id message: Failed to enumerate screens
[0905/134446.854:INFO:embedded_client.cc(641)] screen_id = -2, total_screens = 0
[0905/134447.854:INFO:embedded_client.cc(477)] SelectScreen: id=-2
[0905/134447.876:INFO:embedded_client.cc(617)] Message from host: type=screen-id
[0905/134447.876:ERROR:embedded_client.cc(635)] Host returned an error for screen-id message: Failed to enumerate screens
[0905/134447.876:INFO:embedded_client.cc(641)] screen_id = -2, total_screens = 0
[0905/134448.878:INFO:embedded_client.cc(477)] SelectScreen: id=-2
[0905/134448.901:INFO:embedded_client.cc(617)] Message from host: type=screen-id
[0905/134448.901:ERROR:embedded_client.cc(635)] Host returned an error for screen-id message: Failed to enumerate screens
[0905/134448.901:INFO:embedded_client.cc(641)] screen_id = -2, total_screens = 0
[0905/134449.902:INFO:embedded_client.cc(477)] SelectScreen: id=-2
[0905/134449.936:INFO:embedded_client.cc(617)] Message from host: type=screen-id
[0905/134449.936:ERROR:embedded_client.cc(635)] Host returned an error for screen-id message: Failed to enumerate screens
[0905/134449.936:INFO:embedded_client.cc(641)] screen_id = -2, total_screens = 0
[0905/134450.937:INFO:embedded_client.cc(477)] SelectScreen: id=-2
[0905/134450.960:INFO:embedded_client.cc(617)] Message from host: type=screen-id
Hello @easterntech50
We thank you for bringing this issue to our attention. Comodo is committed to your satisfaction and we, in C1 Support, will work with our development team to ensure the best possible response. While we strive to achieve resolution as quickly as possible, issues that require configuration changes are typically completed in less than five business days and those that would require a code change will be available with the next release. After development has reviewed your issue, we will pass along any additional updates.
You are not alone. It is a known problem. There 10’s of posts covering this. See what this weekends update produces 