Remote Control keeps going off line

Products Remote Control by ITarian
1

Hello
I’m working from home and have not had issues before with remote control but for the last two days it keeps dropping offline and dropping connections is connected to .
I’m trying to troubleshoot the issue and believe it is my internet connection (via Cell network)
How do I find out what IP the remote control is connected to so I can ping that IP and see if it drops - and then I can talk to the cell company to see why it drops.

I have an RDP session to my office and running remote control locally doesn’t drop out so I know its my internet connection
its only remote control that’s effected - nothing else is dropping out

Thanks

2

This KB should help you https://help.comodo.com/topic-399-1-786-11019-Appendix-1---ITSM-Services-–-IP-Nos,-Host-Names-and-Port-Details.html#em_rc

3

Thanks for sharing that nct
i pinged every IP in that list for remote control and all are good when it drops out
i couldn’t ping the xmpp.cmdm.comodo.com as it does not return pings for either address

So im still no further ahead as no idea why the remote control software drops offline for 1 or two secs and then reconnects

4

Hi @NickW,

A support ticket has been created for your forum registered email address, our back end team will analyse and provide you update.

Kind Regards,
PremJK