Quick question about removing staff members. Can you please tell me:
- What happens to the tickets that were assigned to this employee after deletion?
- Is there any way to disable the account instead of deleting?
Thanks,
Josh
Quick question about removing staff members. Can you please tell me:
Thanks,
Josh
Hi @easterntech50
To answer your questions:
What happens to the tickets that were assigned to this employee after deletion?
Assigned tickets will become unassigned. It will still show though to whom it was previously assigned under the FROM column if you check the ‘UNASSIGNED’ ticket group.
Is there any way to disable the account instead of deleting?
Yes, there is a method to do so but it’s done indirectly. Until the ‘Roles and Rights Management’ system is implemented in the C1 platform, you will have to resort to using a custom User Role.
The only thing left to do is to change the role of the Staff member to this new user role. Once assigned, the Staff member (or ‘account’) is basically ‘disabled’.
Please feel free to reach out to us if you need further assistance or clarification. Thank you.