RMM Enrolment via Email

Products ITarian Endpoint Manager
1

Can you help?

We are trying to enrol via Email but Emails aren’t being received by the Customer?
I’ve tested on my Laptop sending myself the instructions via Email and a known Customer but neither me or the Customer has received the instructions yet.
We’ve checked the Junk Email Folder but nothing in there either.

As a side note, we CAN send Emails from ITarian within the Service Desk App but not RMM to enrol?

Thank you,
Chris

2

Hello @BeesKneesITS ,

Thank you for notifying us but please reach out to ITarian Support directly via support@itarian.com
and they will make sure to resolve your issue as quickly as they can.

KRegards,

3

Hi Jay,

Thanks for the reply.

I did Email this morning (10:47 UK time) but as of yet I’ve had no response.

4

Any help on this one?
I’ve emailed Support but other than the generic response I haven’t had any replies yet.

We are struggling with this functionality and ideally need it resolving ASAP.

Thanks

5

Hello @beeskneesit ,

I`ll send you a private message to prioritize and check the status of your ticket.

KRegards,