Can you help?
We are trying to enrol via Email but Emails aren’t being received by the Customer?
I’ve tested on my Laptop sending myself the instructions via Email and a known Customer but neither me or the Customer has received the instructions yet.
We’ve checked the Junk Email Folder but nothing in there either.
As a side note, we CAN send Emails from ITarian within the Service Desk App but not RMM to enrol?
Hello @BeesKneesITS ,
Thank you for notifying us but please reach out to ITarian Support directly via email@example.com
and they will make sure to resolve your issue as quickly as they can.
Thanks for the reply.
I did Email this morning (10:47 UK time) but as of yet I’ve had no response.
Any help on this one?
I’ve emailed Support but other than the generic response I haven’t had any replies yet.
We are struggling with this functionality and ideally need it resolving ASAP.
Hello @beeskneesit ,
I`ll send you a private message to prioritize and check the status of your ticket.