RMM <-> Service Desk cooperation?

Welcome Board
1

Hello, I am beginning playing with the various Comodo One options and have easily populated the Device List in ITSM with a large number of devices. Should I also be able to see all these devices in the Service Desk’s Assets list?

Thanks in advance for any help,

Andy

2

Hi @shepaldo ,

As of now this feature is not yet available on Service Desk. Assets list shows details of hourly charge-rate for items or services that are fixed by support team. For example, you may create an asset type called ‘Printers’ and assign a rate $10.00 per hour. All tickets that relate to printer fixes can then be assigned (or tagged with) the ‘Printer’ asset and billed accordingly.

3

Thanks for the quick reply Jordan!