RMMService.exe service terminated unexpectedly... Filling Event Logs ID 7031

Products ITarian RMM
1

Why is RMMService.exe service terminated unexpectedly… Filling Event Logs ID 7031

I have seen this on several devices

Whats the fix

2

Hello @MarvinSk ,

We have created a support ticket for this case. Please respond to the email we have sent you so we can escalate this issue to our developers.

Thank you.

3

I am experiencing the same issues… thus far, on 100% of the computers I have checked. I believe this is also having an impact on the success of procedures. Here’s an example from one machine… a sample of 3 event viewer log entries:

  • Error 25/06/2019 1:05:19 AM Service Control Manager 7031 None: "The RmmService service terminated unexpectedly. It has done this 194 time(s). The following corrective action will be taken in 3000 milliseconds: Restart the service."
  • Error 25/06/2019 7:31:05 AM Service Control Manager 7031 None: "The RmmService service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 3000 milliseconds: Restart the service."
  • Error 25/06/2019 7:37:20 AM Service Control Manager 7031 None "The RmmService service terminated unexpectedly. It has done this 24 time(s). The following corrective action will be taken in 3000 milliseconds: Restart the service."

As you can see it is happening in batches of fails and huge numbers of them. Today it began at midnight, and by 1:05am it had happened 194 times, then the failures restarted at 7:31am and by 7:37 am, 24 times.

I need to fix this, quickly.

4

Hi @Tallisman ,

Good day!
We’ve created a support ticket on your behalf.
Please respond to the email so we can assist you with the issue.

Thank you.

5

Tallisman after the recent update my issue has stopped…

Make sure you update your Communication Client to version 6.28.26684.19061

6

Hey Marvin… I am up to date, but thanks for the update on your situation!