Run Procedure connection attempt failed

Products ITarian RMM
1

Hi,

I’m trying to run the procedure Get the browser history report to your e-mail ID but keep getting the following error:

[Errno 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond Is this network/firewall related?

2

@kylem,

You can review these Comodo IPs and ports if you have a network firewall in place to ensure it is not blocked. If your issue still persists you can reach via support email to support@itarian.com for further assistance, and our Itarian team will make sure to get your concerns addressed the soonest time possible.

3

Thanks @Jimmy. I had a look at that but from what I could see I thought it’s using port 443, which definitely isn’t blocked

4

@kylem

Thank you for giving us a response. Please send us an email to support@itarian.com so we can open an investigation case to determine possible others which might cause the issue.