[September] What's New on Remote Monitoring and Management?

Hello everyone,

We are excited to inform you that we are planning to have new releases scheduled to go live on Saturday (2019-09-07) morning!

The release is expected to take 30 minutes to deploy, during that time platform will be under maintenance mode. Post-deployment tests are expected to continue until 2 pm EST during which you may observe minor glitches. If you observe any issues, please feel free to share with us.

Remote Monitoring and Management

New Features

SNMP Monitoring

With this feature, you will be able to use SNMP monitoring to monitor network devices as well. SNMP monitoring helps IT admins manage their servers and other network hardware such as modems, routers, access points, switches, and additional devices connected to the network.
Now, it is possible to:

  • Manage devices which are founded from the network
  • Create profiles for network devices
  • Create monitors for network devices.
Here is the wiki of this feature.

Auto Enrollment for Network Devices

Now, it is possible to define auto enrollment preferences for network discoveries.

Here is the wiki of this feature.

Clearer, Filterable, Exportable Procedure Logs

With this feature, exporting data, procedure log and status appearance and procedure details are improved.

Showing Results

With this feature, now it is possible to email scheduled procedure logs and also procedure details and logs are improved.

Here is the wiki of this feature.


  • SPM configuration package list optimization: diff and versions
  • Alert microservice
  • Refactor model: add functionality of empty value replacing
  • Refactoring and aligning SNMP Library
  • Improve OUI Lookup mechanism
  • Hidden procedure execute for support admin account
Bug Fixes
  • Fixed bug that caused disk space monitors to produce a false positive.
  • Fixed the issue of preventing monitoring the 'Event ID' if 'Event ID' + 'Source' are monitored.
  • Fixed the issue of RMMService hangs performing Software inventory scan.
  • Fixed the issue of procedure execution fail.
Regards, Product Management Team

I created my ITarian account today at about 1:30pm EST. I am able to look around but now at 3:40pm EST when I click on enroll new device I still get a pop-up message. “Provisioning of the related module is in progress. Please wait until provisioning is completed.” Is this normal or related to the update? If normal how long does this typically take?

Hello @drjoel, thank you for notifying us but please reach out to ITarian Support directly via support@itarian.com and they will make sure to resolve your issue as quickly as they can regarding with the provisioning case.

Thank you for your support.