We are excited to inform you that we are planning to have new releases scheduled to go live on Saturday (2019-09-07) morning!
The release is expected to take 30 minutes to deploy, during that time platform will be under maintenance mode. Post-deployment tests are expected to continue until 2 pm EST during which you may observe minor glitches. If you observe any issues, please feel free to share with us.
Bug Fixes
Fixed the issue of unable to enable/disable Admin Email
Fixed the issue of wrong SLA warning levels
Fixed the issue of error messages for uploading over sized pictures
Fixed the issue of multiple attachment showing problem
Fixed the issue of 'Due Date' is being set up incorrectly if ticket is created via support portal or fetched via email
Fixed the issue of Hebrew text is not displayed in the tickets subject
Fixed the issue of unable to enable/disable Admin Email
Hello @azon2111, we were able to access SD on both instances. Could you please share a screenshot depicting the issue and we’ll communicate to our development team to have this checked. Regarding with your query about keyword search, yes it’s supposed to search the threads for the tickets.