[September] What's New on Service Desk?

Hello everyone,

We’re excited to inform you that the latest version of ITarian will go live in the fourth week of September 2020.

The release schedule will be as follows:
US Region -> The release will start on 23rd September 2020 Wednesday at 1 AM EDT
EU Region -> The release will start on 24th September 2020 Thursday at 5 AM GMT

The release is expected to take 30 minutes to deploy, during that time the platform will be under maintenance mode, where you may observe minor glitches. If you observe any issues, please feel free to share with us.

New Features

  • Setting Ticket Category screen, Sub-Category field is sorted alphabetically
  • Disabling the "Is Billable" option under the Add Work Time in Service Desk
  • Adding new languages on SD side to support on portal
    • Arabic
    • Chinese (Taiwan)
    • Polish
    • Romanian
    • Spanish
    • Korean
Best Regards, Zeynep.