"Server return error with code undefined"

Products Remote Control by ITarian
1

Hi,
I updates Comodo Remote Control and now I’m unable to login. I’m trying to use the “Comodo ONE” login mode, as usual works, I enter the correct Email and Password, select Europe server, as usual, and when I click Sign In the app says “server return error with code undefined”.

I tried both Repair action and also Uninstall / Re-install from a new downloaded exe, but got the same situation. I couldn’t find information on this error elsewhere, what is very strange.

I’m using CRC on a Windows Server 2016 Datacenter edition, updated. As I said, it worked nicely until the last update - version 6.19.126114.18060.

Please help.

Thanks!

2

@dotpro ,

We have created a support ticket to investigate the root cause of your reported issue. We will coordinate with you shortly via your forum registered email.

3

We were having the same error, all we had to do was reset our password to resolve the error.

4

@IT_Tony ,

We thank you for sharing the results of your test. We have communicated with forum user @dotpro and have tried replicating his issue for our backend services and was able to log-in without any issues.

5

@rbartley ,

What portal instance are you logged in? Is it one.comodo.com? or one-us.comodo.com. Attempt to do a reset password, then completely log out from the remote tool and relaunch once more.