I am attempting to post to the service desk using the API from a cloud hosted app. I created an API key in my service desk but I am unable to get it to authenticate because of the IP address requirement. As its cloud hosted by third party, I don’t know the exact IP the post will come from and even if I did its likely to change. I can probably get a subnet but from my testing the “wildcard” variable of “%” (Per the Service Desk API IP address help bubble) only works on the last octet.
For example if I am posting from a network of 192.168.1.0 (/24) I can enter 192.168.1.% in the service desk and it will authenticate for any IP between 192.168.1.0 - 192.168.1.254.
However if I try to use a class B network (172.16.0.0) I can’t get the wild card to work for that range (172.16.0.1 - 172.16.255.254). I have tried 172.16.%.% but that doesnt work.
How would I allow a wider range or (more ideally) allow a domain instead of IP if possible.