Service Desk API IP Address

Products ITarian Service Desk
1

Hello,

I am attempting to post to the service desk using the API from a cloud hosted app. I created an API key in my service desk but I am unable to get it to authenticate because of the IP address requirement. As its cloud hosted by third party, I don’t know the exact IP the post will come from and even if I did its likely to change. I can probably get a subnet but from my testing the “wildcard” variable of “%” (Per the Service Desk API IP address help bubble) only works on the last octet.

For example if I am posting from a network of 192.168.1.0 (/24) I can enter 192.168.1.% in the service desk and it will authenticate for any IP between 192.168.1.0 - 192.168.1.254.
However if I try to use a class B network (172.16.0.0) I can’t get the wild card to work for that range (172.16.0.1 - 172.16.255.254). I have tried 172.16.%.% but that doesnt work.

How would I allow a wider range or (more ideally) allow a domain instead of IP if possible.

Thanks!

2

Hello @eztech,

We have requested further information on how you may allow a wider range of IP to our developer. We will share the gathered information via this forum page. Thank you

3

Its been nearly 5 months and I have yet to see anything in response to this. Can I please get an update?

Thank you

4

Hello @eztech,

There is no ability to use % symbol instead of IP address octets except the latest octet for SD API " After our development team was informed about this case they have identified the root cause and they are working on a permanent fix on this matter. We have also requested an update to the escalated ticket to gather progress information on this issue as well. Thank you

5

This was sent to me via email back in May and I somehow missed it. I apologize. Thank you for posting it here.