Hi,
I would love to have the option to create block hours, this block can be any X number of hours, then I can assign this block to any customers in my service desk, and any completed tickets will subtract from those hours and send notification to me/users if the remaining hours are for example 10% of the block total hours. As MSP, I use block hours a lot for my small clients and I need an easy way to manage those hours.
Best Regards
@itstein ,
We thank you for making this request visible to the forum community. We will gladly forward your request to our Development Team for analysis and give you feedback with their output.
This will be a handy feature.
We thank you for providing details about your query. Our product management team is aware of your request and is working to prioritize it with the others received. We will provide you an email notification for any updates regarding this request and its timeline once it is prioritized on the road-map for a delivery.
There is a feature for contracts already in Service Desk that does this for you.
Might be worth looking at this as it might be perfect!