Is anyone else having issues with the Comodo One Service Desk?
For most of the weekend we have had issues getting into the Service Desk and / or it freezes when viewing the ticket list or trying to open an existing ticket.
Thanks
David
Is anyone else having issues with the Comodo One Service Desk?
For most of the weekend we have had issues getting into the Service Desk and / or it freezes when viewing the ticket list or trying to open an existing ticket.
Thanks
David
Hello @dipper
Did you receive any error messages upon attempting to access the Service Desk module?
When you refer to freezing, could you please provide us more details? If the module freezes, would you be able to access the Comodo One menu and open another module?
Other modules seem ok apart from being slow.
When I load up the Service Desk it takes approx 30 seconds for the ticket list to appear. I then click on a ticket and the screen goes blank (apart from the menus across the top).
Hello @dipper
Please clean the cache files from the browser and also, please try to access the module using a different browser.
If the outcome is the same, please send us an email at c1-support@comodo.com with a screenshot of the blank page & your Comodo One account.
If you don’t mind, please include the link to the current forum post in your email, to have it as reference.
We will then escalate the case to be further investigated.
I’ve cleaned the cache and tried other browsers and computers but it still persists.
I’ve just emailed support.
Thanks for your help.
Hello @dipper
We have received your email.
We have escalated your issue and we will get back to you as soon as possible with more updates.
After speaking with John at support it is now all working. Thanks for your help.
Looks like I spoke to early as it has again been dropping in and out all day. I’ve email support back again to tell them the issues still exists.
Hello @dipper
We will get back to you as soon as possible with more updates regarding the status of the Service Desk issue.
I may have to ditch it and use a 3rd Party
The Service Desk has been a constant problem.
Feature poor:
Hello @mike1
We have received your email and we have escalated the Service Desk issue.
We will get back to you via email as soon as possible with more updates.
Hello,
Service Desk module should be working fine now. Please let us know if this is not the case.
Once again, we apologize for the inconvenience created and we thank you for your patience and understanding.