Network structure taking as base because it will help group devices and show network scheme at same time.
Icons:
Red circle - problem
Green check - all ok
Yellow - need some attention
Red flag - PC with highest SLA
For example, look at Customer 1. At PC1’s HDD monitoring detected critical error. PC1 inherits up this problem, next problem inherits up to Customer 1 and at C1 portal blinks critical notification icon. With SMS alerting of course
Also we can see all workstations devices and software. And we can look any other info about PC here and open ticket.
This is very raw idea (v 1.0 :)) and need to be discussed.
I think its more of a hierarchical site over view so you can see at a glace which specific customers have an issue and then you expand it out to see which specific device has an issue.
When I see that rough diagram above I think of SCOM (Image I found on the net)
Here is what we need so that we can act on this faster.
We need a “before” and “After” screenshots.
Before screenshot: is what you see in C1 today.
After Screenshot: is what you want to see on that particular screenshot, artfully crafted by your skillful hands
If you can provide these, then we know which screen and how to modify for you! Much faster!
We are pleased to inform you that the implementation of the feature that you have requested is scheduled to be included in our upcoming release due on Q3 2017.
We appreciate your patience and your understanding in this matter!
