Setting Priority via API

Products ITarian Service Desk
1

I’m currently attempting to integrate the Service Desk API with an answering service. I’d like to be able to set the Priority of a ticket through the API. Is it possible to do so?

I’ve tried passing a field called “priority” in the main request and also as a custom field, and nothing seems to be updating the ticket in the Service Desk to be anything besides the default of “Normal”.

2

Hello @thriggs
We will create a support ticket for your inquiry and we will reach out to the product development team for further assistance.