some problems connecting to SRV2012 and 2012R2 after last update

stefanoradam · June 29, 2021, 10:15am

Hello,
after last update I have some problems connecting to SRV2012 and in particular to 2012R2 (found/essent/std):

a. some connections starts correctly but black screen only:

b. some others don’t start because error like “device busy”, and in “audit logs”:

Disconnect Error Code: 9
Disconnected Error Text: Remote device service rejected incoming session due to overload

Disconnect Error Code: 8
Disconnected Error Text: A signaling server error occurred during connection

retrying after some minutes sometimes the problem seems solved and connection is OK, sometimes no way to connect.
Other servers (2016,2019) semms ok to me.
Thank you!

stefanoradam · July 2, 2021, 8:16am

little update, more errors in “audit logs”:

Disconnect Error Code: 12
Disconnected Error Text: An unexpected error occurred

PremJkumar · July 2, 2021, 3:45pm

Hi @stefanoradam,

Sorry for the issue caused. Our support team has created a ticket to your forum registered email address and we will investigate the issue.

Kind Regards,
PremJK

stefanoradam · July 12, 2021, 9:58am

Hello and thank you,
just to clarify:

the ticket 4407938 isn’t visible in my support.comodo.com account…
because of my GMT, and because the servers are in production (so I can reboot them only out of working hours), my responses are slow
after uninstallation of CCS 12.8.0.XXXX the Remote Control works OK, so the problem is there.

In a few days I’ll try to install new version of CCS on the 2012R2 servers, and l’ll update you.

Thanks again…
S

stefanoradam · July 13, 2021, 1:50pm

Hello,
I’m sorry to confim the problem with CCS 12.8.1.8597 and SRV2002 R2:
sometimes “device is busy”
sometimes connection ok but blackscreen

and in audit logs
Disconnect Error Code: 9 Disconnected Error Text: Remote device service rejected incoming session due to overload
Disconnect Reason: 8 Disconnect Reason Explanation: A signaling server error occurred during connection

…

amcssit · July 15, 2021, 1:20pm

@PremJkumar Any update to this as we have a number of servers on which we see the same black screen issue?

stefanoradam · July 15, 2021, 2:08pm

… not until now,
in my experience the problem afflicts the SRV 2012R2 all versions (standard, essential, foundation…)
after CCS12.8.0.XXXX update …

nct · July 15, 2021, 4:29pm

Same issue here, but need to test further.

PremJkumar · July 15, 2021, 6:14pm

Hi @stefanoradam, @amcssit and @nct,

We have already created a support ticket for this issue and our back-end team is working on it. We would like to reach you if we need any other details needed to analyze the issue.
Thanks in advance.

Kind Regards,
PremJK

PremJkumar · July 21, 2021, 12:05pm

Hi @stefanoradam,

Our support team has created support ticket #4420192 and requested logs to investigate the issue. Please check and provide the requested logs.

We cannot reproduce the issue in Windows Server 2012R2 (the latest CCC and CCS installed) and host device Windows Pro 10x64 21H1 (the latest RC
6.41.40231.21060 installed). Screenshot attached for more reference.

Kind Regards,
PremJK

PremJkumar · July 21, 2021, 12:07pm

Hi @amcssit,

Our support team has created support ticket #4420204 and requested logs to investigate the issue. Please check and provide the requested logs.

We cannot reproduce the issue in Windows Server 2012R2 (the latest CCC and CCS installed) and host device Windows Pro 10x64 21H1 (the latest RC
6.41.40231.21060 installed). Screenshot attached for more reference.

Kind Regards,
PremJK

stefanoradam · October 12, 2021, 9:24am

Hi,
after the last update
CC version: 6.42.40901.21091
CCS version: 12.9.0.8649
the problem seems resolved