Is there a way to add more status, and then select this on any email update and/or internal note?

And then have the tickets drop down in the staff panel to show the different statuses?

@peter.munnelly ,

We would like to know what other status types are you looking for that is convenient for your need. Please give us some examples

Some that we use in our ticket software now are;
Awaiting Customer
Awaiting Supplier
Awaiting Callout
Closed - Passed to Account

I am trying to replicate as best I can the system that we have know, so we do not have to change too many internal processes.


We thank you for sharing this insight. We’ll forward this request Product Developers for analysis and provide you an output of their results.

Hello @peter.munnelly

I’m the product manager of Service Desk. I would like to get in touch with you and listen to your requirements and feedback.

Please kindly send me an email so that we can arrange a meeting to discuss your needs.