We are sorry to inform you that there is an ongoing outage in using Remote Control for EU instance as confirmed by the Development Team. Please let us know if any US instance faces this issue. We are working hard to resolve this unforeseen issue and will update all once issue is fixed.
Our development team is still working on fixing this issue. We have created a support ticket for as well as the others who have reported the same issue. You will receive a direct notification via your forum registered email once we receive a positive update from our development team.
We would like to reiterate, as of this posting, that the XMPP server outage which prevented the use of the Remote Control application has already been addressed by the responsible team. We recommend that the affected users (who are wholly in the EU instance) should check the Remote Control app’s functionality for verification.
If, somehow, this is not the case for you, please reach out to us and we will investigate further your situation.
Hello @CompuWhizz, we have been informed by our development team that there was an XMPP server issue and it was fixed by rebuilding the XMPP server.
PS. All customers which still have an issue should restart machines. If it does not help, please inform us and our development team will investigate the issue with the logs needed.
Thank you all for your patience and support.