Not sure what has changed since yesterday, but this morning i have come in to find that my tickets are being truncated.
We have an automated system for logging backup errors to our service desk and this had been working fine, logging the backup log so we could read it. This was working yesterday perfectly fine. This morning though, i have come in and found that the backup reports are being truncated on the ticket, meaning that we can’t see the majority of the report.
Please advise what has been changed on the system in the last 24 hours.
Id be interested to know if this is still an issue.
I have been working with the team on improving ServiceDesk and today (around 15:00 GMT) a change to client replies was made to display them in the same way as agent updates.
Doing this has fixed issues with speed in loading tickets as well as reducing load on Comodo servers.
Hi @curatrix_pl and @StrobeTech . We have been informed by our Development Team that the fix for this reported concern has been completed and will be deployed on our 16th of December release. We appreciate your patience and understanding on this matter. We will notify you for further updates should there be any. Thank you.