Perhaps it is a setting that I messed up, but I have a number of users that have submitted tickets that never arrive. What steps should I take to trouble shoot this issue?
Curt Davenport
Hello Curt Davenport, We see that you have a support ticket opened regarding this issue. We will follow up this issue on that support ticket.
I am having the same problem. What were you advised to do?
Hi @davcomp , @davebaum1
Let us try to repeat the problem. We will inform you after find the solution.
Thank you.
Regards,
Zeynep.
Support Team will get in touch with shortly to review some settings for your Service Desk.
No need. I spoke with someone yesterday and we determined it was an Exchange issue on my end. I have since resolved it.
Thank you.
We thank you for giving us a response. Should you have any other queries or issues that need to be addressed, please send us an email @ c1-support@comodo.com so we can attend to your concern immediately. We will be closing the support ticket we created in the meantime