Time Spent

Products ITarian Service Desk
1

Hi, when a ticked gets created via a policy, say low HDD space, i dont seems to be able to add “spent time”?
https://help.comodo.com/topic-289-1-625-7966-Ticket-Details.html#ticket_time_spent

If i create a ticket from the portal the option is there. OK JUST CREATED ANOTHER AND IS NOT!!!??

please confirm what is required to add time.

James.

2

Hi @dittoit ,

Thank you for reporting this case, we will further investigate this issue and we will get back to you as soon as possible through email.