Timeclock not available

ithelps · September 28, 2018, 4:52pm

Hi. Ticket timeclocks are not working, cannot use timer, and no option to manually add time anymore. Maybe we broke it yesterday by renaming our staff accounts (example: one was named “Bob Jones” but I renamed it to “FLIT-Bob 407.333.4444” . FLIT is company abbreviation, and following that is phone number (all wrong).

Went in and created new ticket from Agent on a PC, ticket appeared, assigned it to FLIT-Bob , but still the ticket has no timer.

Do we need to rename “FLIT-Bob 407.333.4444” back to “Bob Jones” ?

Thanks for any help – we are going to have to put time into Internal Notes or something now because of this and it makes no sense.

Jimmy · September 28, 2018, 5:58pm

@ithelps ,

We apologize to hear about your reported issue. Please review https://help.comodo.com/topic-289-1-…d-Options.html if there was a change in the manual time entry setting. Optimize your browser and recheck if the issue still persists. You can try to revert as well the process that you have performed.