Morning all,
We are currently using Spiceworks for our ticketing system, and have a feature we use that dependent on the submitters company (based on email address) when logging a ticket, we forward these to the companys general manager (he has a restricted spiceworks account ) to view and forward on to us any tickets that warrant our attention, and any that dont he will deal with himself…
can ServiceDesk / oSTicket perform this type of function too?
Thanks,
Lucan