trigger actions dependant on submitter?

Morning all,

We are currently using Spiceworks for our ticketing system, and have a feature we use that dependent on the submitters company (based on email address) when logging a ticket, we forward these to the companys general manager (he has a restricted spiceworks account ) to view and forward on to us any tickets that warrant our attention, and any that dont he will deal with himself…

can ServiceDesk / oSTicket perform this type of function too?



Hello @lucanuk ,

Would Ticket Filters help you in accomplish the task you are looking to?