Hopefully I’m just overlooking something… but I’ve tried to step thru the APNs Certificate creation process from our ITSM portal and do not seem to get the option to save/download/retrieve the PLIST file that I am to take over to the Apple Push Certificates Portal.
Following these instructions: https://help.comodo.com/topic-399-1-788-10259-Adding-Apple-Push-Notification-(APN)-Certificate.html
I have tried to complete the initial Create APNs Certificate step using IE, Edge, Chrome and Firefox on Windows 10 and Windows 8.1… all with the same result. I fill out the required fields and click ‘Create’. I can see the form validating the fields, then after 2-3 seconds the form closes and I am back to the “Create APNs Certificate” button. There are no options to retrieve or download the PLIST/CSR, and I don’t see reference to it in any of the other tabs inside ITSM.
Pop-up blocker and A/V are disabled (just trying to eliminate any apps that might interfere).
Can anyone assist…? I’m not seeing any errors, so I am unclear what exactly to troubleshoot for this to work.
I appreciate any help! We have a series of MacOS and iOS devices to enroll, and I cannot proceed.
Thank you in advance!!
–Brian