Unable to install patches

[mountaineer178]

Hi.

the dashboard indicates a number of patches available. when selecting the patch, the “install patch(es)” icon remains greyed out. what am i missing? i have been able to install patches in the past; however, i no longer can install patches on any of the devices.

thanks.

[ilgazy]

Hello @mountaineer178 ,

Are you trying to install patches from Patch Management section directly?

Best regards,
Ilgaz

[datalink]

Hi, there a log to see if an uninstall patch command has been succesfully executed ?

[nct]

@datalink

Hi, there a log to see if an uninstall patch command has been succesfully executed ?

Through the audit log on the console.

[datalink]

Thank you. Unfortunally that log doesn’t say if the patch has been succesfully removed or not.

[nct]

You’re right, it unfortunately doesn’t if you manually install or remove a patch. I believe there is a feature request to change this.

[ilgazy]

Hello @nct ,

Yes, we have the related feature request already added on our roadmap, and currently it is mapped on our midterm (6-18 months) roadmap. I will share any update regarding this capability.

Best regards,
Ilgaz

[Walsh1]

@mountaineer178

Hi.

the dashboard indicates a number of patches available. when selecting the patch, the “install patch(es)” icon remains greyed out. what am i missing? i have been able to install patches in the past; however, i no longer can install patches on any of the devices.

thanks.

Try using a program like ccleaner to uninstall, then clear your registry and reinstall.