Having issues uninstalling Comodo One Client - Security program from our Windows 10 64 bit machine.
In Windows we go to Control Panel find the program then click on Uninstall. It prompts us ‘Are you sure?’ We click Yes
Then it prompts if we want to allow comodo to make changes to the computer. We click Yes.
We then get a box saying Please wait while Windows configures Comodo
This screen then vanishes and the Comodo One Client Security program is still present in the Uninstall list and you can click on it again to go through the same procedure.
I’ve already removed this machine from ITSM and uninstalled the other ITSM modules (I want to reinstall due to some issues with the RMM module :rolleyes:)
On another note do you have links to or can you provide a separate stand alone uninstaller for the Comodo One products in the Tools section?
Thanks @Ethan et al! I managed to work out the issues I was having with the RMM by doing a reinstall and leaving One Client security as it was. For anyone else having issues uninstalling it please post to the forums and they will send you a link to a stand alone uninstall program that should get rid of it. @Ethan would you be able to put this uninstall program under the ‘tool set’ section of Comodo One interface so people have access to it as and when they need it?
In general, we don’t need the separate uninstall tool to remove the agents. General Windows uninstaller does the job for all of them. Only on certain problematic cases, this tool becomes handy but if you already see it, it is very powerful and can remove almost anything on the disk so, not that safe for public distribution. That is why we prefer to offer it when needed and under the supervision of support team for now.
We are always here to support you whenever you need us.
I am having this issue now as well. On some of my clients, CCS stops functioning properly and cannot uninstall. On one install, I attempted to remove it by force by deleting the program folders and manually removing every instance of it in the registry, but now, when I go to reinstall, its gives me a “Installation failed (1603 - A fatal error occurred during installation.)” in the MSI installation state. Meaning it’s still present in some hidden location and will not allow it to be reinstalled.
I would appreciate some help with this. Either a tool to clean the remainder of the install or other locations for me to delete/remove.
I have similar issues. Client security is not fully running and won’t open, comes up with an error at boot time saying that it can’t start, although it can be seen as a process. Diagnostics says there are no errors. Have tried uninstalling and the installer just hangs. Have tried removing from Comodo One Devices and the device was deleted but the software is still on the PC. I now need to completely remove the client security so that I can hopefully re-install.
Can anyone help with either an uninstaller or detailed removal instructions.
Thank you for making yourself available for the remote session and we’re glad that we’re able to resolve the report you made about CCS. Should you have any queries please send us an email @ firstname.lastname@example.org and we’ll make sure to attend to your concern as soon as possible.