I’m sorry to hear your having issues with the billing of ITarian.
The costings you’re stating on here make it sound like you have not seen the new licensing email communication or forum posts.
ITarian has had made three big changes to the licensing which are: -
- Removed the 50 devices free
- Removed the cost neutral license when you purchase Xcitium Client Security
- Added a new ITarian Essential license
The new pricing for ITarian can be found here
You will see that we give the ITarian Essential (initial name being “Basic”) license away free, and that this gives you access to the Portal (PSA) as well as Service Desk (SD) and Remote Control (RC) [Soon to be known as Remote Desktop (RD)]. These free products are already $35.00 per computer a month cheaper than GoToMyPC for their personal subscription.
If I look at the Coporate GoToMyPC license at $28.00 per computer per month, we offer a similar if not same feature set across the following licenses: -
- ITarian Essential @ $0.00
- ITarian Device @ $1.25 per device
- Xcitium Client Security @ $2.65 per device
Total per computer per month is $3.90 verses GoToMyPC of $28.00.
I could not see any AUD on the site as an option to try and compare.
OK, I have been looking around more and I see LogMeIn Central and other products have been purchased / merge with GoToMyPC to make GoTo.
The Standard license of Resolve (GoTo’s RMM) which is for 3 agents and 100 devices is $239 or A$327. Looking at our offering for the same number of devices but unlimited agents is $115 which converted is A$171.93.
I’m not sure why you have been invoiced for A$700, but this is obviously an error that the team will look at and resolve from the email you say you have already raised with them.
If I have missed anything on the comparison on the products in my exploration of your issue, I would be grateful if you could point me in the right direction; but currently I do not see how you can get them for half of our cost.