Which How To's do you want us to create?

1

Here is a list that we will create. Anything else you want/need please simply reply to post with your wishes and we will add it for you.

In and outs of ITSM Patch Management
How to takeover - Create remote desktop connection with agents?
What is ‘Monitoring’ in ITSM profiles ?
How to configure ‘Monitors’ in profiles ?
How to apply ‘Monitoring’ to devices ?
How to configure “alerts” ?
How to create an automated alert ticket in Service desk using ‘Monitoring’ ?
How to configure auto remediation (fix) procedure if alert triggered from any monitor ?
How to monitor CPU/RAM/Network performance in devices ?
How to monitor File Size in devices ?
How to Monitor Folder size in Devices ?
How to Monitor Disk Free space in devices ?
How to Monitor Services in devices ?
How to Monitor Processes in devices ?
How to Monitor Events in Devices ?
How to monitor a TCP connection from devices ?
How to Monitor content of a web page from devices ?
How to monitor with ping from devices ?
How to run script procedure in devices?
How to run script procedure as system user and logged-in user ?
How to schedule script procedure in profiles ?
How to check Procedure logs?

2
  1. Example MSP implementation.
  2. Examples of workflows with C1 (step by step operations) with C1 Dashboard, SD (and all of it modules), ITSM, QM, CRM. Workflows examples for different stuff roles. Full list of ticket lifetime.
3

Hi Sergey

Thanks for your how to guides request in MSP workflows with respect to C1 platform. We will update you such guides when it is ready…

4

Hi,

I am looking for script procedures for the following:

How to run script procedure in devices?
How to run script procedure as system user and logged-in user ?
How to schedule script procedure in profiles ?

Also, if you happen to have the scripts for those procedures that would be extremely helpful.

Thanks so much

5

Hi @CovNet,

You can use this guide to learn more about procedures:
(https://help.comodo.com/topic-399-1-786-10975-Managing-Procedures.html)

Here are the answers to your inquiries:

  1. To run script procedures on devices you can use this link: https://help.comodo.com/topic-399-1-786-10982-Directly-Apply-Procedures-to-Devices.html
  2. Before running a script procedure, the platform will confirm if you want to apply the procedure as a “System User” or “Logged in User(s)”
  3. To schedule scripts you can use this link: https://help.comodo.com/topic-399-1-786-10979-Add-a-Procedure-to-a-Profile---Procedure-Schedules.html

To view the script for the procedure, you can select from “My Procedures” or “Predefined Procedures” then click on the name of the procedure. By selecting “View Procedure”, you will be able to see the script of the procedure.

We will also send an email to keep you updated on this forum post.

Thank you,

6

How to quickly Whitelist an application (custom or little known app) so containment or Antivirus doesn’t Quarantine it.
Consequently, how to find out if an application that quits working after installing Comodo Client Security is from that Containment or AV (or Valkrie, etc.)

7

@burgoyne

How to quickly Whitelist an application (custom or little known app) so containment or Antivirus doesn’t Quarantine it.

Kindly refer to the Wiki guide below.
https://wiki.comodo.com/frontend/web/topic/how-to-white-list-files-based-on-file-group
https://wiki.comodo.com/frontend/web/topic/how-to-white-list-applications-by-path

Consequently, how to find out if an application that quits working after installing Comodo Client Security is from that Containment or AV (or Valkrie, etc.)

You may check it in the Containment section in ITSM. Kindly refer to the help guide below.
https://help.comodo.com/topic-399-1-786-10103-View-Contained-Applications.html

8

How to link a ticket to a device manually when not using the endpoint manager communication client.
Is this possible?

If not and you’re going to implement it anytime soon: A button in device manager to “Create Ticket for this device” would be awesome as well!

9

@Breetz ,

This feature is not yet available on EM portal. We will forward this idea to our Development Team for analysis and we’ll make sure to inform you og their progress once the feature arrives on the production environment.