Why default user?

35 11/15/2016 7:01 pm RMM Generated Ticket Default Ticket User Normal

All RMMing workstations have associated users. So why RMM alert show to us “Default Ticket User”?
Why here we can’t see link to device and button “Takeover” here will be great.



We have forwarded your requests for analysis and will return with any updates on the case.

Hello @Sergey ,

We are pleased to inform you that the implementation of the feature that you have requested (Use Device Owner when creating a RMM generated ticket) is scheduled to be included in our upcoming release due on Q2 2017.

We appreciate your patience and your understanding in this matter!