WIKI: How to create a new role with custom permissions?

Step [1]: Go to ITSM ->Users and click Role management menu.

Step [2]: Go to Roles tab.

Step [3]: Click “Add Role” icon link.

Step [4]: A create new role form appears.

1.Enter the name of the role in the name text field.

2.Give a description to the role.

  1. Click Create Button.

Step [5]: The created role will be listed.


Step [6]: Click on the newly created role, to set the permissions.

Step [7]: Click on "Role Permission " tab and select the check boxes of the permissions to be assigned to the new role created and click save button at the top.

Step [8]: Assign the user to the created role. Go to “ Assign Users” tab and click “assign to role” link