Step [1]: Go to ITSM ->Users and click Role management menu.
Step [2]: Go to Roles tab.
Step [3]: Click “Add Role” icon link.
Step [4]: A create new role form appears.
1.Enter the name of the role in the name text field.
2.Give a description to the role.
- Click Create Button.
Step [5]: The created role will be listed.
Step [6]: Click on the newly created role, to set the permissions.
Step [7]: Click on "Role Permission " tab and select the check boxes of the permissions to be assigned to the new role created and click save button at the top.
Step [8]: Assign the user to the created role. Go to “ Assign Users” tab and click “assign to role” link
