Service Desk FAQs are managed under categories. Please follow below steps to create new category,
Step[1].Click ‘Categories’ tab .Existing categories are listed here.
Step[2].Click ‘Add New Category’ button in the top. ‘Add New Category’ windows appears now.
Select options and fill details as below,
- Category Type - Choose any of the below options,
- Public - if selected, category can be accessed at end user web portal.
- Private- if selected, category cannot be accessed at end user web portal .
- Visible for role -Choose any of the below options ,
- All- Select 'All' makes Category visible for all Service Desk Staff panel users.
- Only Selected - Select 'Only Selected' makes category visible for Staff panel users who are under selected roles . You need specify roles for the access.
- Category name - Enter name for the new category.
- Category Description - Describe about new category here.
- Internal Notes - You can enter important notes related to the new category in the 'Internal Notes' box.
- Click 'Add' in bottom to apply changes