Hi,
Please refer below steps to import, export and clone procedures.
Procedures can be exported from ITSM application to a local computer. Similarly, a procedure can be imported from the local computer to ITSM application hence the both way helps the user to easily create a procedure on ITSM. Also as ITSM user, you can clone a procedure from a procedure that already exists in the ITSM so that user can use the existing procedure so quickly and easily.
Step[1]: Launch ITSM and Go to CONFIGURATION TEMPLATES > Procedures
To Export a Procedure
Step [2]: Select any procedure from the Procedure List Table and Click Export icon
Step [3]: Click the Save button with choosing of the respective location
Step [4]: A JSON file will be saved in the location you have chosen
To Import a Procedure
Step [2]: Click the “Import” icon
Step [3]: Click the button “Browse” from the Import Procedure Popup Window
Step [4]: Select a Script file (JSON) from the local computer and click the button “Open”
Step [5]: Check whether you have chosen the right file from the Import Procedure Window and Click “Import” button
Step [6]: Check the Procedure List Table whether you have the Script file on the top of the list
To Clone a Procedure
Step [2]: Choose any procedure from the Procedure Table List and Click Clone icon
Step [3]: Fill the Clone Procedure Form and Click the button “Clone”
You can change the name of the procedure, description, and folder while cloning a procedure otherwise keep the default values on the fields
Step [4]: Check the Procedure List Table whether you have the Script on the top of the List
